Hey - I would very much appreciate some advice on how to deal with the following situation, to leave it with 90 days notice or fight it.
I was with a fantastic property manager/business for years and the owner retired and sold his books to new property business around 3 years ago.
Since changing pretty much have barely heard a thing which Im not saying is a good or bad thing I also admit they continued the cheap management fees around 1% less then other on the Gold Coast so we just stayed with them.
Same tenants have been in the house since we put on the rental market and every year I increase rent. This year as per usual I looked up current rental market and felt an increase was very reasonable as very modern and pet friendly. If agent had of come back and said look, I dont think his is a good idea or tenants will only stay if you dont increase, I would take this onboard at that stage.
Anyway we corresponded by email. Property manager gave me notice lease was coming due what did I want to do. I said please get a new lease 1year again and raise rent by $10 per week.
Didnt hear anything back so I reemailed her again. She said she was seeing tenants soon.
Had to follow up for copy of new lease as I needed it for finance and found she didnt increase rent. After numerous emails and leaving messages I heard her father had passed away, (employer not owner) which I feel very very sorry for her and understand prehaps she was not 100% focussed however the owner should ensure all runs smoothly.
The employee acknowledged she did not increase rent and this was her error, I asked her to then follow up with her manager to waive management fees for 3m as compensation (thinking this was better then nothing as I cant raised tenants rent now and didnt want to push for more and get nothing). This was always with the intention of leaving as I have never been that impressed by their service due to lack of communicatio and response if I have left messages in the past.
So I have decided to change to Ray white who i have more recent properties through, Higher % but fantastic service. Gets back to me before I can blink.
Never changed agents before so thought as I had been with prior agent for so long no "notice period" yet I have 1 90 day waiting period, which really Im better off waiting as I mentioned less management fees however its the principle.
When I emailed current prior/current agency I was giving notice the "new" property manager (same owner still owns but didnt hear a thing) said sorry to hear your leaving have I done something wrong. I said not at all you pesonally explained hard to get in contact etc etc and about the rent issue and after asking her continously said please talk to your manager and she is aware of what occurred adn I feel due to the circumstance my notice period should be waived
This is the email I got
Hello Sam, (my husband)
I am very disappointed that after our discussions when this initially happened that you have made this decision. I was of the understanding that you were happy with the apology. If you were not why didn’t you remove the property then? (because I would loose the 3 months no management fees)
There was never any guarantee that you would have achieved the extra $10 per week rent then. (not relevant)
The rental market now is on the improve, however back when we had that lease signed we were doing the right thing and getting all our tenants on leases so that landlords, like your self didn’t have to go weeks without a tenant and have to pay us a letting fee. (did not discuss with me the reason)
You would have been a lot more out of pocket. A $20 a week raise next time the lease is signed under the current circumstances is not unrealistic.
I am sticking by my decision to keep you to the 90 day agreement.
Kind Regards
Sherri
Shall I leave as is or reply?
I was with a fantastic property manager/business for years and the owner retired and sold his books to new property business around 3 years ago.
Since changing pretty much have barely heard a thing which Im not saying is a good or bad thing I also admit they continued the cheap management fees around 1% less then other on the Gold Coast so we just stayed with them.
Same tenants have been in the house since we put on the rental market and every year I increase rent. This year as per usual I looked up current rental market and felt an increase was very reasonable as very modern and pet friendly. If agent had of come back and said look, I dont think his is a good idea or tenants will only stay if you dont increase, I would take this onboard at that stage.
Anyway we corresponded by email. Property manager gave me notice lease was coming due what did I want to do. I said please get a new lease 1year again and raise rent by $10 per week.
Didnt hear anything back so I reemailed her again. She said she was seeing tenants soon.
Had to follow up for copy of new lease as I needed it for finance and found she didnt increase rent. After numerous emails and leaving messages I heard her father had passed away, (employer not owner) which I feel very very sorry for her and understand prehaps she was not 100% focussed however the owner should ensure all runs smoothly.
The employee acknowledged she did not increase rent and this was her error, I asked her to then follow up with her manager to waive management fees for 3m as compensation (thinking this was better then nothing as I cant raised tenants rent now and didnt want to push for more and get nothing). This was always with the intention of leaving as I have never been that impressed by their service due to lack of communicatio and response if I have left messages in the past.
So I have decided to change to Ray white who i have more recent properties through, Higher % but fantastic service. Gets back to me before I can blink.
Never changed agents before so thought as I had been with prior agent for so long no "notice period" yet I have 1 90 day waiting period, which really Im better off waiting as I mentioned less management fees however its the principle.
When I emailed current prior/current agency I was giving notice the "new" property manager (same owner still owns but didnt hear a thing) said sorry to hear your leaving have I done something wrong. I said not at all you pesonally explained hard to get in contact etc etc and about the rent issue and after asking her continously said please talk to your manager and she is aware of what occurred adn I feel due to the circumstance my notice period should be waived
This is the email I got
Hello Sam, (my husband)
I am very disappointed that after our discussions when this initially happened that you have made this decision. I was of the understanding that you were happy with the apology. If you were not why didn’t you remove the property then? (because I would loose the 3 months no management fees)
There was never any guarantee that you would have achieved the extra $10 per week rent then. (not relevant)
The rental market now is on the improve, however back when we had that lease signed we were doing the right thing and getting all our tenants on leases so that landlords, like your self didn’t have to go weeks without a tenant and have to pay us a letting fee. (did not discuss with me the reason)
You would have been a lot more out of pocket. A $20 a week raise next time the lease is signed under the current circumstances is not unrealistic.
I am sticking by my decision to keep you to the 90 day agreement.
Kind Regards
Sherri
Shall I leave as is or reply?