Agent couldnt contact me so organised an emergency plumber. Problem supposed to be a leaking ceramic washer. Townhouse only 6yo. Plumber has come in taken off the taps and replaced them with cheap alternatives because he said it was too hard to work out which ceramic washer it was (I have the exact ones in my filing cabinet but obviously that doesnt help) Then he replaced the shower rose because he said the tenants said it was not putting out enough water. Then he reckons the shower was actually leaking out through the back of the wall and wetting the carpet in the bedroom so he had to reseal the shower base. Still waiting for the bill. Am absolutely furious with plumbers who just go ahead and take the tenants orders. On the other hand will have to go and inspect the damage to see whether there actually was wet carpet and if there is mould. rant over!