Got an email 2 weeks ago from my PM the tenant's pool cleaner (no wonder the pool is so freakin clean...) recommend the pool pump needs a service.
I was like so spoke to the guy directly. He said the tenants reported the pump isn't working 100%, he reckons the pump is working at 50% capacity (I was like how'd you quantify that? Did you do a flow test or something...) and I quizzed him further what does he meant by a service. Strip it out, replace bearings, clean it and slap it back together. I was like the bearings and capacitor was replaced a year ago so WTF are you on about?
Then he said something interesting - the pool pump basket is constantly filled with leaves (there's quite a few trees surrounding the pool) and debris may have entered into where the impeller is reducing its performance. Eureka, so the tenant is too lazy to empty the basket themselves stuffing the pump up and want me to pay for it?
So..should I:
1) harden up and cop the bill (explicitly state not to replace the bearings) $190
2) split it 50/50 with the tenant because (IMHO) they're a contributing factor
3) reject it completely
tl;dr version: tenant too lazy to clean the pool pump basket, debris got into the impeller reducing its performance, pool cleaner recommends a rebuild; should I pay for it or charge the tenant?
Yes I know tenants and pool don't mix...lessons learned. In the grand scheme of things, it's $1300/week rent at stake.
I was like so spoke to the guy directly. He said the tenants reported the pump isn't working 100%, he reckons the pump is working at 50% capacity (I was like how'd you quantify that? Did you do a flow test or something...) and I quizzed him further what does he meant by a service. Strip it out, replace bearings, clean it and slap it back together. I was like the bearings and capacitor was replaced a year ago so WTF are you on about?
Then he said something interesting - the pool pump basket is constantly filled with leaves (there's quite a few trees surrounding the pool) and debris may have entered into where the impeller is reducing its performance. Eureka, so the tenant is too lazy to empty the basket themselves stuffing the pump up and want me to pay for it?
So..should I:
1) harden up and cop the bill (explicitly state not to replace the bearings) $190
2) split it 50/50 with the tenant because (IMHO) they're a contributing factor
3) reject it completely
tl;dr version: tenant too lazy to clean the pool pump basket, debris got into the impeller reducing its performance, pool cleaner recommends a rebuild; should I pay for it or charge the tenant?
Yes I know tenants and pool don't mix...lessons learned. In the grand scheme of things, it's $1300/week rent at stake.