Thanks all.
You know what's wierd about these endorsements? I have no idea who these people are, because on a forum everybody uses a nickname - we have no Urban Cowboy, Ems, or Raddles in our data base.
People call or email in and mention they are from Somersoft so they get a bit of a discount. And then the job goes into the system.
Most jobs we do involve a client, a property manager, a tenant, an accountant, a QS, and a couple of staff in here. So there are lots of opportunities for things to go pear shaped.
The fact that they rarely do, even during our busy season, is fantastic.
We don't please all of the people all of time, but we do our best.
Scott