I recently got a quote for a couple of maintenance items from a handyman via my agent.
I have instructed my agent to ask the handyman to proceed with only one of them and the others were non urgent items I was going to put off with no intention to fix any time soon.
Today I was informed the handyman has misunderstood the instructions and went ahead with all items. All has been done and this would cost me a couple of hundred on top of what was agreed for the item I have asked to go ahead with.
My instructions to the agent was clearly documented via email. The communication may have gone wrong between the agent and handyman.
What are my options?
I have instructed my agent to ask the handyman to proceed with only one of them and the others were non urgent items I was going to put off with no intention to fix any time soon.
Today I was informed the handyman has misunderstood the instructions and went ahead with all items. All has been done and this would cost me a couple of hundred on top of what was agreed for the item I have asked to go ahead with.
My instructions to the agent was clearly documented via email. The communication may have gone wrong between the agent and handyman.
What are my options?