The tenants want compensation for a hot water heater they claimed was faulty and didn't turn off (ie. constantly heating whether it needed it or not)
The agent investigated the water heater and had the hot water replaced at our cost. The reason was there was a bulge in the bottom of the hot water tank and the electrician said it was due to explode. I did see the bulge and it definitely needed to be replaced. We managed to replace the hot water heater before the service was interrupted.
Now they're having problems paying the electricity bill because it's too high and had their service disconnected. Now they're coming after us.
We don't particularly like these tenants, so I'm not willing to compensate just to keep them happy. They pay their rent on time but only after we took them to the tribunal and had an order put against them. They never fix anything and request many nitpicky handyman jobs.
Am I obligated to compensate them if I've replaced the hot water heater already?
Should I just tell them we're happy to compensate them if they can provide an exact amount the heater fault was responsible for?
Jireh
The agent investigated the water heater and had the hot water replaced at our cost. The reason was there was a bulge in the bottom of the hot water tank and the electrician said it was due to explode. I did see the bulge and it definitely needed to be replaced. We managed to replace the hot water heater before the service was interrupted.
Now they're having problems paying the electricity bill because it's too high and had their service disconnected. Now they're coming after us.
We don't particularly like these tenants, so I'm not willing to compensate just to keep them happy. They pay their rent on time but only after we took them to the tribunal and had an order put against them. They never fix anything and request many nitpicky handyman jobs.
Am I obligated to compensate them if I've replaced the hot water heater already?
Should I just tell them we're happy to compensate them if they can provide an exact amount the heater fault was responsible for?
Jireh