Ok well we thought we were doing the right thing when we choose one of our current PM's but that wasnt to be the case. We thought that since our property was interstate that we would pay a little extra and hope for better service but that hasnt been the case. We pay 2% more than the other agents in town charge and we pay $4.40 per statement rather than the $2.70the others charge. We have 2 per month for these. We have fallen for the old sales spill. We were paying this higher rate as this PM only offers there platinum deal. Highers rates yes but a level of service that no one else offers. hmmmm
We have had a few issues over the last few months including being told they no longer want to manage our property because I wasnt spending enough on reno's to keep it up to the standard they require. This is after I just gave the go ahead for $3600 worth of new carpet and to paint the place inside. We spent $1500 on roof make over 12 months ago and have said yes to any maintenance issues along the way. Anyhow we came to an agreement but unfortunately its one thing after another. We had new tenants move in 2 weeks ago. The Pm done an exit inspection and condition report. all ok. Then new tenant moves in and apparently several lights dont work and a tap is leaking. The tap I can understand the PM would not check by turning on/off etc. BUT the lights??? surely. Anyhow I very politely asked why these were missed during the exit inspection and now I need to inconvenience my new tenant with an electrician etc. The reply I got was my PM asking me why im blaming her office for these problems. Anyhow her wish is my comand and time for a new PM and hopefuly a good one. Im certainly easy to deal with and dont expect the world but gee when im paying for this platinum service and get treated like crap for asking a simple question. One im entiltled to ask since its my money going out each week.
So enough of the negatives. Im heading to Tassie for a quick trip to check out our property and chat with a few PM's as im sure there is one or 2 nice ones and ones that are happy to manage my place for a good price and do a good job. I spoke to two today and both came across lovely which is a good start anyway.
Im just wondering what questions should I be asking the new PM's? Is it just the usual, fee's, what they provide for the fee's, any other important things I need to be asking???
Thanks in advance
Jas!
We have had a few issues over the last few months including being told they no longer want to manage our property because I wasnt spending enough on reno's to keep it up to the standard they require. This is after I just gave the go ahead for $3600 worth of new carpet and to paint the place inside. We spent $1500 on roof make over 12 months ago and have said yes to any maintenance issues along the way. Anyhow we came to an agreement but unfortunately its one thing after another. We had new tenants move in 2 weeks ago. The Pm done an exit inspection and condition report. all ok. Then new tenant moves in and apparently several lights dont work and a tap is leaking. The tap I can understand the PM would not check by turning on/off etc. BUT the lights??? surely. Anyhow I very politely asked why these were missed during the exit inspection and now I need to inconvenience my new tenant with an electrician etc. The reply I got was my PM asking me why im blaming her office for these problems. Anyhow her wish is my comand and time for a new PM and hopefuly a good one. Im certainly easy to deal with and dont expect the world but gee when im paying for this platinum service and get treated like crap for asking a simple question. One im entiltled to ask since its my money going out each week.
So enough of the negatives. Im heading to Tassie for a quick trip to check out our property and chat with a few PM's as im sure there is one or 2 nice ones and ones that are happy to manage my place for a good price and do a good job. I spoke to two today and both came across lovely which is a good start anyway.
Im just wondering what questions should I be asking the new PM's? Is it just the usual, fee's, what they provide for the fee's, any other important things I need to be asking???
Thanks in advance
Jas!