With CBA... totally non-existing customer. Went to the website, typed my personal details in, passport and medicare card number in. Online account number generated and provided on the spot. Eftpos card for it was received in the post yesterday, and it came with a web address to activate it online and setup a PIN for it online. Done. Effortless.
D.T, no question, CBA is easier to deal with in almost every respect. I've got loans and accounts with both.
What scares me however, is how is CBA actually verifying the applicants identity in this example? Providing personal details and license/passport numbers is fine, but who's actually checked to make sure they belong to the person entering the information?
Massive opportunity for fraud here...