We are a cleaning company who had to come back to a tenants house as the property manager wanted the walls and windows washed (this was quoted on originally). After getting instructions from the property manager on what we needed to do we then called the tenant and said the walls and windows needed to cleaned for you to get your full bond back. The tenant grumbled but agreed to it.
After we finished the job the property manager came back. She was very pleased with the job and said the tenant will now get his bond back, she also said that if we have any trouble getting payment from the tenant that we could call her and get it from the bond money before it goes to the tenant.
After a week no luck getting the money from the tenant. We call the realestate agent and she is now saying that she never said we could take the money from the bond and that I need to get it from the tenant.
Should I sent an invoice to the property manager for them to pay based on them instructing me to do extra work for them or should I send this debt to a collection agency to follow up for payment from the tenant.
After we finished the job the property manager came back. She was very pleased with the job and said the tenant will now get his bond back, she also said that if we have any trouble getting payment from the tenant that we could call her and get it from the bond money before it goes to the tenant.
After a week no luck getting the money from the tenant. We call the realestate agent and she is now saying that she never said we could take the money from the bond and that I need to get it from the tenant.
Should I sent an invoice to the property manager for them to pay based on them instructing me to do extra work for them or should I send this debt to a collection agency to follow up for payment from the tenant.