Got an email from our PM in Brisbane yesterday:
"The garage door key has snapped in the lock. This happened while the tenant was trying to lock it. She said the lock has been a bit fiddly and hard to lock in recent weeks".
Now they want us to pay for a locksmith to go out and remove the key + replace the key.
I can't see how this is our responsibility, specially when the tenant has admitted to ignore a maintenance issue. If she noticed that the lock was fiddly, why didn't she contact the agent then?
We are just getting annoyed with all these requests for maintenance that seem to be "landlord's responsibility" each time. What are the guidelines here? Who should pay for the locksmith. Feedback please.
"The garage door key has snapped in the lock. This happened while the tenant was trying to lock it. She said the lock has been a bit fiddly and hard to lock in recent weeks".
Now they want us to pay for a locksmith to go out and remove the key + replace the key.
I can't see how this is our responsibility, specially when the tenant has admitted to ignore a maintenance issue. If she noticed that the lock was fiddly, why didn't she contact the agent then?
We are just getting annoyed with all these requests for maintenance that seem to be "landlord's responsibility" each time. What are the guidelines here? Who should pay for the locksmith. Feedback please.