CBA are just so good at what they do, i bank with them... and have only had small experiences with other people @ other banks. But When you walk into a CBA, they treat you like a king/queen.
Hi Sir, How can we assist you today?
No Worries, take a seat ill grab someone that will be able to assist, would you like a glass of water. Also feel free to have a copy of money magazine to read, you can take it home if you like
Customer service of the gods.
They also know how to squeeze a buck and cross sell different products very well.
As the market leader i think its ok they have a slight P.E over the others, i think the hard work in the customer service will not only retain clients but future generations of clients because of the work they done now. Parents will be like, yeah bank with CBA and so forth.
With BHP/RIO the dividend yield is small because they only pay out small % of profit, opting to re-invest earnings to grow the companys assets for larger/more stable dividends in the future.
This sort of conservatism has helped them come threw the GFC with a strong balance sheet able to take advantage opportunities now available. *note rio nearly owned themselfs i think from reading with the alcan take over*