I rang them in October and it took 4 phone calls in total before getting them to come out.
I asked for Alana.
Someone else from the compan rang me at 4.58pm. I missed the call and he left a message saying he'd ring back the next day. At 4.00pm I rang him (can't remember his name) and told him who I was and that I was awaiting his call. He said "well the days not over". I wasn't impressed but still got them to come out. Alana came with another lady. They were very professional but said I'd get $300pw for my fully renovated (new kitchen, AC, built ins) 3 bedroom plus study plus 2 living areas house. 3 bedrooms not renovated rent for $290-300.
I went with Elliot Shiner. It was advertised for $340pw and snapped up the first day.
Gee, I have never had any problems at all. There are a couple of Junior PM's there, and I just outright refuse to deal with them. The worst is one begining with M. As I said, I ONLY deal with Alana and I know her quite well now. At one point, early in the piece we had contact sometimes more than once each day as we tried to sort out the quagmire that the other Company left us with.
Elliot Shiner was the first PM I used in the area. I can't say that they were
really bad, but at the time, I felt that I wasn't getting good service and the quality of the tenants were not particularly good. This, of course, could just have been a sign of the time, as I have noticed that there are times where getting good quality is easier than others.
Another I used was Raine & Horne. I left them too, but I can't remember why now. From memory they liked to keep the rent under market, while I always push mine as high as I can. Again, it could just have been the PM at the time, because we all know that many places have a large turnover of staff.
I think when it comes to a PM, you really have to have someone that you can get along with, and will do what you want as far as managing your properties. If it isn't working, for whatever reason, then move along and find one that you can work with. Obviously not all PMs will suit all Landlords.