I recently had a blocked drain in my investment house in Brisbane. The property manager sent a plumber to repair it. I asked the plumber in the phone if he is a qualified person before he started to work. His answer is Yes. I finally got a bill around $4000 from his company. Because this work involved replacing a part of pipe in the connection to the main sewer, I asked the plumber to provide the complinance certificate and a copy of his license. The company sent me a lodged Form 4 - A notifiable work form next day. But in this form the plumber name and license number is his boss's name and license number. I said to them the person who performed this work shoud be a licensed person based on the law. The company reduced a little bit cost finally and replied me below:
"Licence Issue
Under Queensland Licensing requirements our company xxxxx Plumbing Pty Ltd has a license number of xxxx and this licence number covers all employees of this company and therefore is overseen and insured by the Queensland Building and Construction Commission. Therefore the work that was done at your property was within the licensing requirements for Queensland.
Supervisor
On the 9/05/14 a licensed representative of our company joined our other 2 plumbers to supervise and ensure the work was performed according to Australian standards. The licensed representative deemed the job was compliant to Australian plumbing standards and consequently the job was finalised and backfilled. "
Could anybody advise whether the company's reply correct or not? Also in plumber's original report, there is no anything mentioned about this supervisor and there is no any charges for this supervisor as well. I am not sure if they made this supervisor up or not. The company threatened to forward this account to the debt collection company if I pursue the matter further and do not pay by the due day. The invoice was sent to PM and in property manager's company name.
"Licence Issue
Under Queensland Licensing requirements our company xxxxx Plumbing Pty Ltd has a license number of xxxx and this licence number covers all employees of this company and therefore is overseen and insured by the Queensland Building and Construction Commission. Therefore the work that was done at your property was within the licensing requirements for Queensland.
Supervisor
On the 9/05/14 a licensed representative of our company joined our other 2 plumbers to supervise and ensure the work was performed according to Australian standards. The licensed representative deemed the job was compliant to Australian plumbing standards and consequently the job was finalised and backfilled. "
Could anybody advise whether the company's reply correct or not? Also in plumber's original report, there is no anything mentioned about this supervisor and there is no any charges for this supervisor as well. I am not sure if they made this supervisor up or not. The company threatened to forward this account to the debt collection company if I pursue the matter further and do not pay by the due day. The invoice was sent to PM and in property manager's company name.