I like to use forum members when I can and have been using a forum broker since about 2002 (Thanks Rolf).
I came upon Rolf at a time when I was tearing my hair out after trying several brokers that promised the lot, but couldn't deliver. I didn't fit into their business model & they couldn't see the 'big picture'. I had too many properties & couldn't purchase any more.
Along came Rolf & several other purchases one after the other.
I would use Lil in a heartbeat if she was local to manage my properties, not because we're related, but because she shows a real passion for it, and the depth of knowledge shows whenever she answers questions about property management. Also, I like the fact that it's personalised service, like Rolf.
I have used or contacted several other forum members over the years, and the good thing about the forum, is that you can kind of 'try before you buy' because you can rate, to a certain degree, the service they will likely give, by the quality of the answers given to others. You don't get this insight by choosing a random person from Google, or the phone book, if your old fashioned.