Great post,
Myself, I always ask for contact details first, and it is rare the buyer won't pass it on. If you owned a property for sale I will bet my b%^&* you would expect the agent to at least have some details of the buyer. However I don't have time for playing games. I can't wait to give out the address, that way when I do an inspection and take out time from my day I know I'm a chance to get paid. We now prefer to meet clients at the property for legal and insurance reasons in case of a car accident. We do work for the owners and they are the ones who pay us (Not the buyers as previously suggested, they pay the owner) but that doesn't mean we have to treat buyers poorly and use trick tactics to get business, those days are gone and top agents do not treat future clients that way. How can you build an ongoing relationship with someone who is pissed off with you from the start.
At open houses, No contact details No entry, very strict on this one. Has to be this way since Neil went on his bandwagon but I believe it is a good thing. Again only once have I had to refuse someone entry. The Rules of Entry to all opens is displayed before entry to my open houses, since I did this I have never had any problems whatsoever.
David, I have a simple solution regarding your concern with Open Listings, DON'T EXCEPT THEM. We refuse ALL open listings and only take Exclusives, no negotiation on this subject. I have heard all the stories mentioned here and plenty more. Someone mentioned Jenman earlier, just curious how many of these agents are Jenman offices.
Plainsong - your experiences are common within I believe 80% of the industry. It is a disgrace but whilst people think the industry is about houses it will never change. Our industry is about people and the primary skill necessary is not knowledge about property but "People skills". This is what makes our industry unique and why there is so much turnover and poor relationships. You are 100% spot on, salespeople are leaving in droves at the moment and agencies are closing doors and this will be a continuing trend for a little while yet.
I have suggested this before, if you find a great salesperson to deal with, keep using him all the time and refer them to everyone you know. They are few and far between unfortunately.
Kev
www.nundahrealestate.com.au