In the constant quest to better our service we would like to find out exactly what property owners issues are with property managers on the whole, and what improvements they would like to see from them?
Thank you for your response. We do offer a higher service to both owners and renters (as you can see from our website), we understand that renters are an integral part of the owners investment, and a good tenant is gold.
This is often mentioned to us by other mistreated tenants coming from larger mainstream real estate agencies.
We would also like to get some feedback from owners about how they are treated by their property managers and their thoughts what could be done to improve this service.
Thank you for your responses.
Yes we do have systems in place to ensure that emails and phone calls are promptly responsed too, and we make sure that a client's assigned property manager is contactable via email and mobile phone whenever needed.
Having penalties for tardiness is an interesting idea and we will look into that.
We do however offer a property management guarantee of satisfaction, so this would fall under that.