I am hoping someone can give me some advice regarding some difficult tenants. Sorry for the long post. A 12-month lease is in place. They are five months into it. The inspected the property and wanted to move in asap. They took the place as is, but since they have moved in, they have done nothing but complain about EVERYTHING, and the managing agent has given them what they wanted. They wanted to rip up the perfect carpet to install bamboo flooring for one of the children who has allergies (they have four and one on the way). I let them on the condition the carpet was re-layed when they left. There was one burner on the cooktop that was a bit sticky (was like that when they moved in); the other three elements worked perfectly. They badgered until the managing agent gave in to getting them a new cooktop installed. There was a loose tap, and a plumber was called four times to tighten it. The didn't like the colour on some walls, so I let them paint them. They wanted locks on windows; I paid for them. They wanted doors on cabinets where there had never been any; I paid for them. They wanted access to the property a week before tenancy began to lay their floor. I could have charged them rent, but didn't and I let them take possession early. They moved in and complained about marks on walls and dirty bathroom, even though it had been professionally cleaned prior to their tradesmen using the pppty for a week to install the flooring; I paid for cleaning of that. The hot water system broke on a Sunday they were there. On the same day an emergency replacement gas continuous flow Rheem was installed for $1700. Water temp sits at 50 degrees, but they are not happy as the old system had temperature control. They are now threatening to take me to court because they want temp control. They say they want 'like for like'. I cannot find any legislation that says I have to replace 'like for like'; only legislation that says that a lessor has to maintain the property as it was when the lease commenced, which I have done and more. There is a Braemar ducted heating system in the house. They are saying that they want it zoned (even though it wasn't zoned when they moved in) and that it doesn't heat properly, and now want a reduction of $160 pw week in rent otherwise they are taking me to court again. I paid $150 for an expert report on the heating. The report says that the heating system is one of the best on the market--high efficiency, and working well. The managing agent is a sweet young girl and now she simply tries to avoid the tenant. I have told her to give him the required 26 weeks notice to vacate, just because I am so stressed over the whole thing. I have never had such a terrible tenant. So far the outlays have exceeded by thousands of dollars any rent I have received. Has anyone had a similar experience and what did they do?