It appears this poor ol' IP has suffered serious neglect by you and the PM.
Jesus weg, that is a bit harsh.
I reckon the IP has suffered some serious neglect from the Tenant. If the Tenant was a diligent, clean old lady the property would be sparkling clean and CHAOS wouldn't be posting anything at all.
The PM isn't managing the property for sure.....but they aren't doing the damage.
The Owner isn't managing the PM, and isn't doing what any person in ultimate authority needs to do - hustle up those around and underneath them to ensure jobs are done.
Never accept a phone call from a PM to say that "yep, all those jobs have been done" and then leave it at that.
Condition reports, photos with dates on them....all the usual stuff.
What needs to happen is the following ;
- Tenant needs to go and get some mental help
- Owners need to clean up the filthy mess
- Owners need to get themselves some serious education
- Owners need to hustle up
Don't bother wasting your time trying to hold your PM accountable for any of this. The agency agreement you signed with them will cover their @$$ all the way.
Hustle hustle hustle is the name of the Owner's game in residential real estate.