Folks,
I have been a member for a few months now, i have actively used the services of some great people on this site like Scott@depreciator and am a great believer in giving back where i can.
I am starting a new company in Perth and will NOT openly flaunt the name etc as that is not how i work but i would love some input from members.
It will be an all trades service company both residential and commercial including providing services to investors like ourselves e.g. Electricians, Painters, Chippies etc and i am now in my marketing phase gathering info on the things Tradies do that really turn customers off so that i can take it into consideration when building the business.
I ran a successful business in the UK of the same model and sold it before moving to Australia 2 years ago. I had a clause that prevented me doing something similar for 2 years and that time is now up so i am good to go again.
I suspect that the challenges faced by customers here are very similar to the UK but i would prefer open honest feedback, so here goes with an example.
People often complain tradies NEVER answer the phone or when the bigger ones do it is an "Offshore Call centre" where the staff speak poor English so my business will have a 24/7, 365 days a year Australian based Call Centre with a proper escalation process direct to the right person e.g. On call Electrical Engineer etc. Yeah this is far more expensive but it is worth it to provide contact and the right image when customers need to contact us.
Would love to hear your pet hates about tradies and better still what you would like to see as a potential customer to prevent these issues.
Nothing is off topic so please fire away.
Regards
ScottyB
I have been a member for a few months now, i have actively used the services of some great people on this site like Scott@depreciator and am a great believer in giving back where i can.
I am starting a new company in Perth and will NOT openly flaunt the name etc as that is not how i work but i would love some input from members.
It will be an all trades service company both residential and commercial including providing services to investors like ourselves e.g. Electricians, Painters, Chippies etc and i am now in my marketing phase gathering info on the things Tradies do that really turn customers off so that i can take it into consideration when building the business.
I ran a successful business in the UK of the same model and sold it before moving to Australia 2 years ago. I had a clause that prevented me doing something similar for 2 years and that time is now up so i am good to go again.
I suspect that the challenges faced by customers here are very similar to the UK but i would prefer open honest feedback, so here goes with an example.
People often complain tradies NEVER answer the phone or when the bigger ones do it is an "Offshore Call centre" where the staff speak poor English so my business will have a 24/7, 365 days a year Australian based Call Centre with a proper escalation process direct to the right person e.g. On call Electrical Engineer etc. Yeah this is far more expensive but it is worth it to provide contact and the right image when customers need to contact us.
Would love to hear your pet hates about tradies and better still what you would like to see as a potential customer to prevent these issues.
Nothing is off topic so please fire away.
Regards
ScottyB
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