I am currently a customer of Three. In fact i have used them for nearly 6 years. But eventhough I live in Sydney city, in many areas of the city I cant get a proper signal. So each month I get charged for roaming.
I am on a $49 cap each month, which gives me $300 worth of calls each month, I never use up the $300 worth, but my bill payable will sneak up to $79, or $89. Sometimes over $100. It has become so ridiculous that I have stopped paying bill in protest. I have complained to Three before, and their reply is, "there's nothing we can do. If you see your phone is in roaming, dont use it". But I tell them, I live in the city of Sydney, (in Pyrmont just next to Darling Harbour), and in the area near my office, (also in Pyrmont), in that area the signal for Three is really weak. People will call me and the line will cut off after a few seconds. Also, when people call me, my phone could also be on roaming.
So I complained to the Ombudsman and they confronted Three to make good for me. THe THree representative guy called me, saying he will give me a bit of $ credit to offset the roaming charges that they've been charging me for months. But I tell him, this doesnt fix my future bills. How about each future bill you waive any roaming charges? He refused to do that. And with the Ombudsman harrasing him at the back, he offers me a free cancellation of my current Three contract. But, he says I have to pay them $120 for the iphone which I am paying $10 a month.
His 2nd option for me is, to switch for free to Vodafone network. I have heard from one friend that the Vodaphone network is also shiit in that area, especially in the afternoon when the kids finish school and hoards of them start calling their friends and family, the Vodafone and Three network just gets crowded and you cant make any calls.
Anyone is on Vodafone at the moment? How is it compared to three? Good reception?
Should I switch? My problem is none of my friends are with Vodaphone. so no free calls.
I am on a $49 cap each month, which gives me $300 worth of calls each month, I never use up the $300 worth, but my bill payable will sneak up to $79, or $89. Sometimes over $100. It has become so ridiculous that I have stopped paying bill in protest. I have complained to Three before, and their reply is, "there's nothing we can do. If you see your phone is in roaming, dont use it". But I tell them, I live in the city of Sydney, (in Pyrmont just next to Darling Harbour), and in the area near my office, (also in Pyrmont), in that area the signal for Three is really weak. People will call me and the line will cut off after a few seconds. Also, when people call me, my phone could also be on roaming.
So I complained to the Ombudsman and they confronted Three to make good for me. THe THree representative guy called me, saying he will give me a bit of $ credit to offset the roaming charges that they've been charging me for months. But I tell him, this doesnt fix my future bills. How about each future bill you waive any roaming charges? He refused to do that. And with the Ombudsman harrasing him at the back, he offers me a free cancellation of my current Three contract. But, he says I have to pay them $120 for the iphone which I am paying $10 a month.
His 2nd option for me is, to switch for free to Vodafone network. I have heard from one friend that the Vodaphone network is also shiit in that area, especially in the afternoon when the kids finish school and hoards of them start calling their friends and family, the Vodafone and Three network just gets crowded and you cant make any calls.
Anyone is on Vodafone at the moment? How is it compared to three? Good reception?
Should I switch? My problem is none of my friends are with Vodaphone. so no free calls.
