My view on matters such as these is that on most occasions both parties share at least some blame.
The following comments I make herein are merely assumptions based on prejudices acquired over a decade in the game.
To me both parties rushed into everything based on the fact it was to do with a TV show. Standard procedure was thrown out the window e.g. contracts, formal quotes etc.
I feel the renovator probably took the approach the TV show was the client whereas the home owner was just a bystander.
However given there are claims 25k is owed and she didn't want them to come back, to me there something not right about that.. it smells a little on the part of the owner. She sounds like she is no idiot so she would surely know that Cherie would have turned her house into a castle just to try and clear her name or the stain this show caused on her rep.
I cannot help but feel the owners stance in this regard has more to do with her preferring to have what she has now for 15k than have everything fixed and have to pay the remaining 25k.
One thing for-sure I would hate to be in Cheries position. I loose sleep about even minor issues on the build site so I cannot even imagine seeing myself on ACA. The thought alone makes me literally want to vomit. As far as the owners position is concerned lets be real, the 25k she hasnt paid Cherrie more than covers the "fixes" required.
In summary, Cherie did a crap job and worse (for her) wasnt able to see the potential fallout to her very public persona should this escalate as it has. The owner should take her 25k she hasn't paid and call a contractor and not a tv crew to do her fixes and remaining reno.
Can you trust anyone who says they will renovate your house for you?
http://aca.ninemsn.com.au/article/8519633/tv-reno-disaster
How very sad for the homeowner. Its up the the professional ( in this case Cherie Barber) to see that all works are completed properly.
No excuses Cherie Barber!!