OMG, BigPond are doing my head in! Help!!!

Queen Bee

Queen Bee

Honestly, they are the most suckiest ISP ever, I've got ADSL Wireless, and my speed is slower than I am suppose to be getting and I'm constantly dropping off.

I'm so sick of talking to people from Bombay that can't speak English properly, and I have to get them to repeat themselves constantly because I can't understand them.

I'm locked in with them till 2010, but I don't know if I can cope with them for that long. I'm on the Liberty 12gb per month for $89.95, and it sucks.

I did a speed test last week and my upload and download speeds were around 770. One person from Bombay tried to tell me that there was nothing wrong with that speed! Next person after that told me that it was unacceptably slow, and he would slow it down so I would stop dropping off. Well low and behold, it sped up! Download speed shot up before my eyes while I was on the phone to him, to 5500!!! He said someone will ring you back within 2 business days about the slow upload speed. Well that didn't happen.

So I've just had another screaming match with myself on the phone, because these idiots on the phone are like robots and have no emotion, they just drone on and on and repeat the same thing all the time.

They said they have no record of me EVER ringing them, and there is nothing on my file. I've been ringing since November 08!!!

Is there any way that you can actually speak to someone in management at BigPond? They are doing my head in, I think if I have to speak to those twits on the phone one more time, I'm gonna have a nervous breakdown. LOL.

Is BigPond this bad across the board, or is this a one off case. Are all ISP's as bad as each other? I just want to speak to someone that doesn't speak with a forked tongue.

Thanks
QB
 
"bigpong" are pretty bad. I really sympathise with you, having to go through the call centre queues. etc.

I second Boatboy's suggestion to check out the whirlpool forums - they are great there and reading through the threads will make you realise you are not alone...
 
Yes read through the forums, not alone right, but what can u do?

Funny story actually, a friend of mine last week was having trouble with BigPond too. She kept getting put on hold for an hour an a half at a time. The guy at the call centre said to her "oh I can see your house from my office". She said where are you, he said "Robina Town Centre".

Back on hold she goes. Waiting, waiting, waiting. So she's on her cellphone which is costing her a packet. She still on hold, gets in her car, still on hold, drives to the Telstra Call Centre in Robina, still on hold, goes up to the office, still on hold. Walks into Reception, and screams at the women, you better fix my broadband, and I've been on hold for an hour and a half, and I'm not leaving until you fix it.

She was escorted from the premises by Security. LOL.
 
Queen Bee said:
I'm on the Liberty 12gb per month for $89.95, and it sucks.
Click to expand...

LOL at 'Liberty'. Call them up and politely ask them to rename it to the Restriction package.

A few months ago I posted how I had to call 12 times and wait on hold for hours on end just to get wireless broadband activated. I will avoid being a Telstra customer for as long as I can, hopefully forever.
 
I asked the guy in the Broadband Department what happens if they don't ring me back within 2 business days as promised. He said just ring me back (and I will lie to you again).

I said to him, I asked to speak to a Supervisor last week and the guy in the Broadbank Department wouldn't let me speak to them. So I said, how do I get to speak someone in management. He said ring this number back and ask to speak to a Supervisor. I said, well what if they won't let me speak to one again. Oh, just ring back and ask to speak to a Supervisor. I said, what if they won't let me speak to one. Oh, just ring back and ask to speak to a Supervisor. Oh, just ring back and ask to speak to a Supervisor. I said, what if they won't let me speak to one. Oh, just ring back and ask to speak to a SupervisorOh, just ring back and ask to speak to a Supervisor. I said, what if they won't let me speak to one. Oh, just ring back and ask to speak to a SupervisorOh, just ring back and ask to speak to a Supervisor. I said, what if they won't let me speak to one. Oh, just ring back and ask to speak to a SupervisorOh, just ring back and ask to speak to a Supervisor. I said, what if they won't let me speak to one. Oh, just ring back and ask to speak to a SupervisorOh, just ring back and ask to speak to a Supervisor. I said, what if they won't let me speak to one. Oh, just ring back and ask to speak to a SupervisorOh, just ring back and ask to speak to a Supervisor. I said, what if they won't let me speak to one. Oh, just ring back and ask to speak to a SupervisorOh, just ring back and ask to speak to a Supervisor. I said, what if they won't let me speak to one. Oh, just ring back and ask to speak to a Supervisor

I then slammed the phone down in his stupid ear!
 
The scoundrels!!!! I thought about trying the "you are not fulfilling your side of the bargain, therefore the contract between both of us is null and void? I'm sure there's something in the contract that covers scenario though.

I read somewhere online where it says "up to xxxx speed", so that's probably there "out"
 
When you call him next, warn him that the call is being recorded, ask him for THEIR ticket number for your call, and tell him that if he refuses to let you speak with his supervisor, you'll be calling telco ombudsman right after you put down the phone, and supplying them with record of your conversation.

See if it changes anything. ;)
 
http://giraffian.com/general-site-news/telstra-saga-september-23rd-2008

We're with telstra bigpond. The best thing is they dropped the $250 a gig excess charges and replaced them with shaped. Which is good, because we use up our 10G rather early some months, last month we used *gigs* in Windows updates, which is of course metered.

If you have old cables or multiple things plugged into your phone point (faxes etc), even extension leads, get rid of them and see if it makes a difference. We have wireless, we got an external antennae and it made a HUGE difference to the speed. And ringing them back works better than you think, you get a dumbass the first call after an hour on hold, the second time you might get someone with a clue. Unfortunately you might not, it might take the 7th call with an hour on hold.

We're looking forward to getting the phone connected at our other house. We had no dialtone with a test phone, asked Telstra to check the line. No, they can't do that without connecting it. We don't want it connected, we just want to know if the phone line works there ... it looked awful, so damaged you could see the copper etc. Nope, need to pay the connection fee. Screw Telstra, the cable was in the way when we were doing the floors, so it *cough* accidentally got ripped out of the wall. They can just replace the whole damn thing when they connect the phone now, no arguments.
 
i found that my internet was slow because i crossed over the wires when doing extension to the phone line. when i connected it the normal way, the internet got much better and the call quality also improved:eek:
 
Hang on ... coffee now ... your first post says ADSL wireless 12G

Wireless doesn't have a 12G plan so ... er ... you're not on wireless, are you. You've got a wireless *router*, and at $89 that's ADSL2. Damn, if you can get ADSL2 you should never, ever EVER choose Bigpond as an isp. And they stick you with 3 year contracts at horrific charges - everyone else would be charging you like $50 a month on no contract for 20G a month downloads only or something. We're only with them because they are the only wireless provider in the area.

The website says they only have 1 or 2 year contracts for ADSL, you might want to check the fine print. We are on a 3 year contract with *wireless*. It might be a good idea to change down to the cheapest plan you can lay your hands on FIRST if you want to break the contract. But your line speed might never get as high as you think it will, you might be far from the exchange or something. We have adsl2 at another house and we get 7000 out of a theoretical maximum 24000, but distant from the exchange and the line is bad. Last place I was living we got 22000 of 24000.

The thing with telstra is you need to do your research before you call them up (whirlpool will give you excellent advice as to exactly what to say) so you can tell THEM what do to, not be at their mercy, which apparently you already are because you signed up with them in the first place. You're new here aren't you, and you've fallen prey to all their glossy advertising on television, didn't you :p

Click here and read ahoy
 
Well wasn't really sure what I was on, thought it was just called wireless broadband. But when I rang up the other day the guy said what does your router look like (OMG, they are the one's that sent it to me, why don't they know!). And then he said you're on Wiresless ADSL.

We arrived in the country in June last year, I needed a phone connection, Telstra was the only one that could do it in our area, and then I said I need a broadband connection. I wrongly assumed that Australia would have a really high quality service with high quality customer service, and that it would be years ahead of NZ. How wrong was I! The telecommunications industry here is like Third World. I will never whinge about Telecom NZ again.

I mean - your broadband connection will be connected in 7-10 days, what! Takes 3 hrs in NZ. Your phone connection will be connected in 7-10 days. My husband said maybe it's because there's alot more people here. I don't know if that's true, but I wish Telecom NZ would come over and buy Telstra and show them a thing or two. I mean they actually have phone numbers so that you can ring different department!

So I'll look into seeing how I can get out of my contract in any way, like u said, going onto a basic plan or something. I was silly not looking into it more, but I was a bit rushed and trying to do everything at once, and now I'm paying through the nose for it.
 
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