Honestly, they are the most suckiest ISP ever, I've got ADSL Wireless, and my speed is slower than I am suppose to be getting and I'm constantly dropping off.
I'm so sick of talking to people from Bombay that can't speak English properly, and I have to get them to repeat themselves constantly because I can't understand them.
I'm locked in with them till 2010, but I don't know if I can cope with them for that long. I'm on the Liberty 12gb per month for $89.95, and it sucks.
I did a speed test last week and my upload and download speeds were around 770. One person from Bombay tried to tell me that there was nothing wrong with that speed! Next person after that told me that it was unacceptably slow, and he would slow it down so I would stop dropping off. Well low and behold, it sped up! Download speed shot up before my eyes while I was on the phone to him, to 5500!!! He said someone will ring you back within 2 business days about the slow upload speed. Well that didn't happen.
So I've just had another screaming match with myself on the phone, because these idiots on the phone are like robots and have no emotion, they just drone on and on and repeat the same thing all the time.
They said they have no record of me EVER ringing them, and there is nothing on my file. I've been ringing since November 08!!!
Is there any way that you can actually speak to someone in management at BigPond? They are doing my head in, I think if I have to speak to those twits on the phone one more time, I'm gonna have a nervous breakdown. LOL.
Is BigPond this bad across the board, or is this a one off case. Are all ISP's as bad as each other? I just want to speak to someone that doesn't speak with a forked tongue.
Thanks
QB
I'm so sick of talking to people from Bombay that can't speak English properly, and I have to get them to repeat themselves constantly because I can't understand them.
I'm locked in with them till 2010, but I don't know if I can cope with them for that long. I'm on the Liberty 12gb per month for $89.95, and it sucks.
I did a speed test last week and my upload and download speeds were around 770. One person from Bombay tried to tell me that there was nothing wrong with that speed! Next person after that told me that it was unacceptably slow, and he would slow it down so I would stop dropping off. Well low and behold, it sped up! Download speed shot up before my eyes while I was on the phone to him, to 5500!!! He said someone will ring you back within 2 business days about the slow upload speed. Well that didn't happen.
So I've just had another screaming match with myself on the phone, because these idiots on the phone are like robots and have no emotion, they just drone on and on and repeat the same thing all the time.
They said they have no record of me EVER ringing them, and there is nothing on my file. I've been ringing since November 08!!!
Is there any way that you can actually speak to someone in management at BigPond? They are doing my head in, I think if I have to speak to those twits on the phone one more time, I'm gonna have a nervous breakdown. LOL.
Is BigPond this bad across the board, or is this a one off case. Are all ISP's as bad as each other? I just want to speak to someone that doesn't speak with a forked tongue.
Thanks
QB