LOL, had many dealings with Telstra?
I have, and have actually got compensation out of them for being idiots.
One of my issues that I have documented ran from Nov 2006 to 16 Jan 2008 (yes, that is over a year) until it was resolved when I finally got lucky and got someone on the end of the phone who gave a damn and realised I had been given the runaround and found it unacceptable and understood my anger.
They finally admitted what a bunch of tards they were and sent some techs up from Melbourne to rectify the problem which took them, oh, about 3 minutes.
They reimbursed me for the many hundreds of call that I made to their service centres, but I never got those seemingly hundreds of hours of my life back.
But, unfortunately the complaints dept is a place to start
Dave