Hi,
We always here of the bad things about manufactures and very few time of the good.
A good one this time:
I installed two Samsung air cons in my IP and they each came with 5 year warranty. One developed a leak 18 months into the warranty period. Rang them up and they could not get out for a bit over a week.
The long story short the repair man had to order a part and come back (next Thursday).
I get a call yesterday with an appology for it taking now 20 days to complete the repair of the air con, and I was asked if I would want a FULL replacement of the air con instead of just getting it repaired The repair is just a little pipe.
I did not take them up on this as it would have taken a week or so in extra time.
However I was impressed by the offer and gives me faith in buying a Samsung product again.
Thanks
We always here of the bad things about manufactures and very few time of the good.
A good one this time:
I installed two Samsung air cons in my IP and they each came with 5 year warranty. One developed a leak 18 months into the warranty period. Rang them up and they could not get out for a bit over a week.
The long story short the repair man had to order a part and come back (next Thursday).
I get a call yesterday with an appology for it taking now 20 days to complete the repair of the air con, and I was asked if I would want a FULL replacement of the air con instead of just getting it repaired The repair is just a little pipe.
I did not take them up on this as it would have taken a week or so in extra time.
However I was impressed by the offer and gives me faith in buying a Samsung product again.
Thanks