I had 5 claims with CGU, all outstanding. As an ex-Qantas staff I'm supposed to have some sort of "Blue ribbon" deal with them (not sure if it is just bull dust or real perk).
So first claim a retaining wall for some $5000. Despite some initial misunderstanding of the legislation for retaining walls and that they are not fences, the pay came quick and no problems, assessor was professional and down to business.
Second the glass of my slow combustion wood heater broke. (This policy had no excess) settled over the phone, no questions asked, cheque in the mail.
Third, burglar had inside knowledge of our purchase of a digital TV and DVD from the shop, ( in the times when it was a novelty and very expensive) and broke in, two days after purchase taking only those two items.
Insurance paid for every cent of expense for repairing the damage to doors and window, sent a tradesman to do all the work, a wholesaler of electric good called us to provide assistance with the choice of a replacement and shipped our choice of TV and DVD we never touched our cheque book. (several thousand dollars)
Fourth, my electric planer gave up it's ghost, (burned) whilst working at home and the fusion clause of my home content policy paid for the repairs (a couple of hundred from memory), one phone call, posted the repair receipt and cheque is in the mail
Fifth, my daughter broke her violin bow (in mysterious circumstances she cannot recall
It is a signature bow valued $3500 and listed with the violin as valuable item on the policy. A simple phone call on a Saturday to register the claim, and I had an assessor chasing me on Monday attempting to call me whilst on meetings on my mobile 3 times just to tell me to send them a quote for repair or replacement of the bow, and not to worry.
All my investment property are with CGU Landlord policy, but for one that is with NRMA home + some local landlord policy, the one you get through your RE agent.
I did not get around to change that one yet, but I have a quote from CGU that is cheaper than NRMA home + the other landlord policy
What can I say? for me it is CGU or bust.