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Once there is a default on your record, unless you can prove it was put on in error - ie payment made before the due date or more which is very hard - it will not be removed no matter what.
Hence i will not pay until i get vodafone to come to the party and agree to remove it.
They were sending the bills to my old address but are saying 'you should have told us'
If it's a Telco why not try the TIO?
I had an issue with one. Didn't receive any help from their overseas call centre. Poor guys - noone there wanted to be the one who wore the cost of the incident.
Once the TIO were brought in I got a call two days later with a local someone who was VERY helpful.
You can easily lodge a claim online.