Hi all,
I have a property in Armidale, New England NSW. It was bought in 2004 and the property is about 40 + years old.
The Hot Water System that was there was Off Peak Electric installed in 1990 inside the house. As the Hot Water System had passed its life I thought I would take advantage of the Govt rebats for the Hot Water System and installed a Rheem Heat Pump http://www.rheem.com.au/domestic_product.asp?model=551310&cat_id=
The Unit was bought Locally at the Plumbing Choice and installed by one of the leading licensed Plumbers in town and rewired by a licensed electrician also quite popular in town. This is an external unit and was installed outside the house and connected to Mains power. The unit switches over to the Element from Heat Pump mode when the temp drops below 5 deg. The unit was installed on the 23rd of Sep 2009. The same month the Tennant decided to change Energy supplyers and moved away from Country Energy and chose another Energy supplier.
2 days ago got a call from my Rental Agency saying that the Tennent was angry that he got a bill for $3090 and he is blaming the HWS for such a massive jump and he claims that that type of HWS is not suited for Armidale climate (Armidale climate is a lot cooler) and he is going to the take me to the Tribunal. So I called the Electrician and he said there is noting wrong with the unit and thinks the Meter was read incorrectly. I called the Plumber that installed it and he said that he visited the property and spent some time and cannot fault the unit. Since the unit was installed there has been no cold days for the unit to switch over to the heating element.
So where do I stand legally if the tennant goes to the Tribunal? Has anyone had any experiance like this in the past? Any tips would be great.
I have a property in Armidale, New England NSW. It was bought in 2004 and the property is about 40 + years old.
The Hot Water System that was there was Off Peak Electric installed in 1990 inside the house. As the Hot Water System had passed its life I thought I would take advantage of the Govt rebats for the Hot Water System and installed a Rheem Heat Pump http://www.rheem.com.au/domestic_product.asp?model=551310&cat_id=
The Unit was bought Locally at the Plumbing Choice and installed by one of the leading licensed Plumbers in town and rewired by a licensed electrician also quite popular in town. This is an external unit and was installed outside the house and connected to Mains power. The unit switches over to the Element from Heat Pump mode when the temp drops below 5 deg. The unit was installed on the 23rd of Sep 2009. The same month the Tennant decided to change Energy supplyers and moved away from Country Energy and chose another Energy supplier.
2 days ago got a call from my Rental Agency saying that the Tennent was angry that he got a bill for $3090 and he is blaming the HWS for such a massive jump and he claims that that type of HWS is not suited for Armidale climate (Armidale climate is a lot cooler) and he is going to the take me to the Tribunal. So I called the Electrician and he said there is noting wrong with the unit and thinks the Meter was read incorrectly. I called the Plumber that installed it and he said that he visited the property and spent some time and cannot fault the unit. Since the unit was installed there has been no cold days for the unit to switch over to the heating element.
So where do I stand legally if the tennant goes to the Tribunal? Has anyone had any experiance like this in the past? Any tips would be great.