Does anyone else here use Ray White as their property manager and their tenants have to use the Ray White Payment Gateway system to pay their rent?
I recently had an email from a tenant complaining that she has been told to use this system to pay her rent and will be charged a fee of $1.65 each time she makes a payment.
I did some googling and found this on a Ray White site:
Rent must be paid weekly, fortnightly or monthly via Ray White Payment Gateway (telephone, internet, direct debit, BPay, Post Billpay), Centrepay or Money Order. [Please note charges apply for these methods of payment: $1.65 for Ray White Payment Gateway or 2.2% of the transaction fee if paid by Credit Card via Ray White Payment Gateway; $2.00 for BPay; $3.00 for Post BillPay; $0.99 for Centrepay; And from $4.00 for Money Order (prices quoted correct as at 1 April 2009).
The tenant emailed me saying:
I also don't think it's very fair that tenants are being asked to pay this fee but not sure whether i should offer to pay the fee or just hope the tenant accepts it.
Has anyone else had complaints from their tenants about this system?
Are there any alternative methods for tenants to pay their rent so they can avoid this fee?
I recently had an email from a tenant complaining that she has been told to use this system to pay her rent and will be charged a fee of $1.65 each time she makes a payment.
I did some googling and found this on a Ray White site:
Rent must be paid weekly, fortnightly or monthly via Ray White Payment Gateway (telephone, internet, direct debit, BPay, Post Billpay), Centrepay or Money Order. [Please note charges apply for these methods of payment: $1.65 for Ray White Payment Gateway or 2.2% of the transaction fee if paid by Credit Card via Ray White Payment Gateway; $2.00 for BPay; $3.00 for Post BillPay; $0.99 for Centrepay; And from $4.00 for Money Order (prices quoted correct as at 1 April 2009).
The tenant emailed me saying:
I currently do an immediate internet transfer of rent into their account but now they want me to pay through the Ray White Payment Gateway which incurs a $1.65 fee every time I pay rent. That works out at $85.80 a year going into their pocket & out of mine for paying rent. I would assume that collection of rent is part of their management process.
I also don't think it's very fair that tenants are being asked to pay this fee but not sure whether i should offer to pay the fee or just hope the tenant accepts it.
Has anyone else had complaints from their tenants about this system?
Are there any alternative methods for tenants to pay their rent so they can avoid this fee?