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You have to separate the friendship from the Business.
i found this interesting and worrying at the same time, i have 2 of my properties with the company but at their qld office, i feel i have had the opposite service to all this. The Pm Jasmine and Scott are very good and are proactive never had an issue, Scott doesn't spend money unless i approve and even then has pushed payments out for affordability on my part. this post makes me feel like its false hope?
i found this interesting and worrying at the same time, i have 2 of my properties with the company but at their qld office, i feel i have had the opposite service to all this. The Pm Jasmine and Scott are very good and are proactive never had an issue, Scott doesn't spend money unless i approve and even then has pushed payments out for affordability on my part. this post makes me feel like its false hope?
On a brighter note, I found a local PM who still operated in the area. She expressed interest, but will only take on the management when it?s in rentable condition. She asked for an access sometimes next week, hope something good will come out of that.
Hi Thatguy, I agree with Skater that bad performance on one agency does not necessarily mean bad performance on another. I'd suggest though to check on whether this Qld branch is under the same management as one in St Mary's, or if it is a franchise. I know that the Central Coast branch is under the same management and report to St Mary's, but different arrangement may apply to the Qld branch.
I had experience dealing with a good PRD agency and a bad one. They're completely different management/franchisee, so one branch is only related to the other by trade name. I will be a bit more wary if both branches are indeed under same management.
Re. Lawyer, he talked about different ways we can take matter forward, incl. seeking damages, apologies, etc. I'm quite reluctant to proceed on these routes, as really I just want PM to help with required docs for claim, return me property in rentable state and part ways.
There was another PM in St Mary's that embezzled a heap of money. Sent some LL's to the wall. I got done for around $25k, but couldn't get any money out of him because he declared Bankruptcy
Lessons learned:
1. Get local PMs to manage your properties. They understand the local market better, know local tradesmen, more likely to do open houses / frequent viewing when looking for new tenants and can follow-up late payments personally by visit if needed (especially if your property is in "rougher" areas, like ex-housing areas).
2. Never take business decision mainly based on personal relationship. We should had waited until the company was proven good as an agency, rather than assumed that Nathan's ability as BA will transpose to a great property management company.
3. Don't take relationships that work well for granted. Our mistake was to move our business from good PMs to a bad one. We should have stayed instead. Luckily I took time to do it nicely during the move and explained to them that it's not because of their bad service that we moved, but purely to support a friend. This enabled us to move the management back to them, and on occasion when not (some agent were winding out of ex-housing area) had led to referral to another agent.
4. Be meticulous with your documentation keeping. I keep all documents and correspondences and this has proved very useful when I need to check facts and dates, as supporting documentations on DFT or tribunal case, and to refute false allegations thrown by other party in dispute.
I've been using St Marys office for the last couple of years too. At the start they were quite good but I noticed they went a bit off the ball around middle of last year when one of there good PM's left. After that there seemed to be a couple of young staff in their who were a bit inexperienced dealing with issues. Things seemed improve late last year when they got a more experienced PM in. For now I will be sticking with them but if the service drops off again I will be moving my properties. For a long time I noticed they always paid rent a few days late too. Instead of end of the month it was always early the following month. This seems to have stopped now though.