This is unrelated to property but seems like the right place to discuss the following...
My neighbour was busy working one day and receives an unsolicited call on his mobile.
It is a call from a company called X [probably best to omit the company name unless one of the mods says it is ok]. The company is registered.
The woman tries to sell the company's services but the neighbour says he is too busy to talk, please send out some information and he'll read through it.
The material arrives. There was an invoice for ~$400. The offer is a 12 mth subscription for a bi-monthly magazine with taxation news updates and some other services.
They have an accountant so don't see the need for the service, so treat the info as junk mail and put it aside, not reading any further.
Some weeks later they receive another invoice for ~$400.
They phone the company who insist that they must pay the bill as they didn't respond or return the info within 14 days. It's all there in the fineprint.
The neighbour contacted Consumer Affairs in WA who says they should have read the fine print. They can't assist because it is a business to business transaction (is it?).
The company in question says they may reconsider if they receive a letter of explanation.
What are my neighbour's rights in this situation?
Has anyone had similar experiences before?
cheers, Tony
My neighbour was busy working one day and receives an unsolicited call on his mobile.
It is a call from a company called X [probably best to omit the company name unless one of the mods says it is ok]. The company is registered.
The woman tries to sell the company's services but the neighbour says he is too busy to talk, please send out some information and he'll read through it.
The material arrives. There was an invoice for ~$400. The offer is a 12 mth subscription for a bi-monthly magazine with taxation news updates and some other services.
They have an accountant so don't see the need for the service, so treat the info as junk mail and put it aside, not reading any further.
Some weeks later they receive another invoice for ~$400.
They phone the company who insist that they must pay the bill as they didn't respond or return the info within 14 days. It's all there in the fineprint.
The neighbour contacted Consumer Affairs in WA who says they should have read the fine print. They can't assist because it is a business to business transaction (is it?).
The company in question says they may reconsider if they receive a letter of explanation.
What are my neighbour's rights in this situation?
Has anyone had similar experiences before?
cheers, Tony