Thanks. But it wasn't even like she had submitted it to creditors who then came back with this excuse. She said she typed the income into the computer program to tell him his borrowing power and the program came up with an alert saying that they can't lend to him because his income is more than 50% rents.
Maybe get him to get a second opinion? If the LVR is under 80% then unfortunately both the lady and her computer system were wrong or were both having a bad day.