Tech help?

[Propertunity]

Scenario:
One line coming into home. It has an ADSL connection. Internet is working fine. Telephone has no dial tone. A different handset tried - same result - so not the phone itself. Is the fault:
1. The inline filter/splitter
2. The line? (assuming its not since the internet works)
3. Some issue at the telephone exchange - Telstra
4. Some issue at the ISP
The line is Telstra. The ADSL internet is TPG.

Thanks for your thoughts.

 

[Rob Williams]

I'd vote for the in line filter, although I'd still expect to hear a dial tone. Then again, maybe not, depending on the problem.
I'm not a big fan of those types of filters/splitters, anyway. Much prefer a central filter so that one twisted pair throughout the house is ADSL and the other is phone.
If it's a plug in, in-line filter, can you remove it from the equation and plug the phone in to see if you get a dial tone?

 

[Propertunity]

If it's a plug in, in-line filter, can you remove it from the equation and plug the phone in to see if you get a dial tone?

I CAN plug it in yes. I did not think I should being ADSL or am I being a scaredy cat?

 

[Rob Williams]

I CAN plug it in yes. I did not think I should being ADSL or am I being a scaredy cat?

Yeah, you're being a bit of a Wendy

 

[aaarghhh]

Call faults 132203 and log a fault docket.

 

[imonmyway]

you can unplug the splitter it wont do any harm, just plug ity back in when your finished.

 

[Propertunity]

Thanks guys.

I did unplug the splitter and put the phone in - no dial tone.

Reconnected - and then no internet either.

Obviously a line fault that the phone would not work over but somehow the internet held up over the didgy connection.

Reported the fault. That was funny - no access to telstra.com - what number do I call? Had to look in the phone book - geeze - that wasn't easy - the number is hidden in their somewhere .

Thanks again to you all.....on someone else's PC now Hopefully back online tomorrow

 

[keithj]

Scenario:
One line coming into home. It has an ADSL connection. Internet is working fine. Telephone has no dial tone. A different handset tried - same result - so not the phone itself.
....

Thanks for your thoughts.

I had a similar problem a while back.....

ADSL worked (mostly), but phone didn't.

Apparently ADSL only needs ONE wire connected, a phone needs both. Check to see if one of your wires is loose.

 

[Propertunity]

Check to see if one of your wires is loose.

There are a few ppl I know who reckon that is what's wrong with me

Thanks for the advice. Telstra finally rang me back and got me to unplug everything and they tested the line. Definitely a line fault they reckon.

Might be the Telstra tech I saw lifting pit lids in the street today. He's probably connected someone and "fixed" mine while he's at it.