I'm on about my 4th Smeg oven and I love them. Last year I upgraded to this ripper, the SA92MFX5:
... Smeg ovens are IMHO brilliant and worth every cent. Their customer service is exceptional...
Perp,
Feel happy that you had an exceptional experience with Smeg.
This was my experience:
(1) Oven
- The top electrical cooking element melted, deshaped and drooped down like a crooked piece of instant noodle. The ceramic surrounded its copper core was cracked, burnt and showed the electrical core
- The black plastic rings around the switch controls shrunk and fell off its holes
- The timer died, not working
- The inside lining of the oven was always yucky, greasy (not covered by the fat absorption material)
(2) Rangehood
- The plastic light cover were deshaped (no longer fit properly) and cracked broken badly
- The sliding out tracks were broken with all little metal balls fell off
- The plastic air filter lock mechanism was broken
- The on/off switch was designed facing down therefore covered full with grease
- The fan and electrical control switches were designed on top, inside the pull out element (can't see unless I stand up on something high, like a chair)
(3) Cooktop
- The black plastic rings around the switch controls shrunk and fell off its holes. Some were burned.
(4) Dishwasher
- The electrical capacitor died twice. Costed $200 each time to replace
(This component controls the washing cycles. When it dies, the machine just stays stuck in a wash cycle, won't move to the next ==> Dishes don't get washed)
My Smeg customer service experience?
Pretty good at $120 charge per visit that include the free first 15 mins. Additional labour charge and part cost thereafter.
Lesson learnt?
"Never, never again"